HourWork is your go-to source for QSR trends. Our insights come from exclusive data from 100s of thousands of surveys taken by the employees of 10,000+ QSR restaurants. You can get our Served Quick email in your inbox each month for a look at what is trending in QSR and what has changed in wages. Sign up here.


QSR Trends

The Importance of the Exit Survey: It can be surprising how candidly employees express why they left in their exit survey. These insights allow employers to make more informed business decisions.

From 350,000+ surveys delivered through HourWork, we compiled a weighted list of the most mentioned words to create this word-cloud visualization:




  • Although employees leave jobs for many reasons, most often, the answers given in exit surveys are about relationships at work (i.e. manager, employee, told, felt).
  • Employees also often voice how their schedule impacts their decision to leave (i.e. hour, schedule, time).

Pro tip >> Culture and people impact all other aspects of the employee experience. Your GMs can replicate the habits that take managers from good to great with our free guide: 5 Rituals of Great Frontline Managers.

How do you use exit survey findings to inform your business decisions?

If you’re not sure, set up a 30-minute demo with an HourWork retention expert today. We can help!

May 2023 QSR Wage Report

Get the full report here.


  • 73.4% of positions have higher wages compared to this time last year.
  • On average, wages have seen a 9.8% increase year-over-year.
  • Managers saw the highest wage increase, coming in 9.5% higher than last year.

Pro tip >> Provide access to the training maps that show employees the opportunities for advancement. Knowing paths to progress through all positions will help motivate your team to stay and grow.

This report is updated monthly with data from positions analyzed based on the Bureau of Labor Statistics’ SOC codes mapped to local job postings.

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